Return & Refund Policy

Not satisfied with your purchase? No problem. We strive to make returns and exchanges as hassle-free as possible. If you’re not happy with your purchase, you can request a refund, exchange, or store credit within 14 calendar days from the date you received it. Returns and exchanges may be subject to review and approval. Please read the details below for important information and exceptions.

Return Conditions

Items being returned must be unused, and in their original condition, complete with all accessories, cords, adapters, tags, documentation and packaging. Simply put, returned merchandise must be in the exact same condition as when you received it.

Items that are not returned in merchantable condition as described herein will either be refused and sent back, or accessed a 20% restocking fee.

Defective Items

In the rare event that you receive an item that is defective upon arrival, please contact customer support as soon as possible to arrange for a replacement. Defective items may be returned for a replacement, provided the defect is not due to misuse or damage caused by the user. Please note that a product is considered "defective upon arrival" only if it fails to function at the time of first use.

We will cover the return shipping costs for defective items and offer the option for a replacement at no charge. Please include proof of purchase and a description of the defect when initiating the return process. We highly recommend documenting the defect via photos or videos.

Subscriptions

If your purchase included a subscription service, please see our subscription policy for information on how to cancel it. Returning your diffuser device may not automatically cancel or reset your subscription(s).

Processing Refunds and Exchanges

Refunds and exchanges will be processed once we receive and inspect the returned item(s). Please allow up to 2-3 business days for processing refunds or exchanges after we receive the item(s).

Final Sale and Special Orders

Items marked as final sale cannot be returned or exchanged. Additionally, special and custom orders are considered final and are not eligible for returns or exchanges.

Shipping Charges

Shipping charges, if applicable, are non-refundable unless the return or exchange is due to an error on our part.

Return Shipping Instructions

If you are using your own shipping method to return an item, please ensure the shipment is insured and sent using a trackable shipping method to avoid any issues.

International Orders

All international orders are final and cannot be returned or exchanged unless the return or exchange is due to an error on our part.

Initiating a Return or Exchange

To start the return or exchange process, please contact customer support for assistance. While we may not be able to accommodate all return requests, we sincerely value you and are committed to providing exceptional service and ensuring your satisfaction.

Serialized and Tamper-Resistant Tags

Certain items are shipped with serialized, tamper-resistant tags to prevent fraud. Returns or exchanges will be declined if these tags are tampered with, altered, or removed. Additionally, invisible fingerprinting technology may be utilized to confirm that returned items are the original items sold.

Policy Updates

This policy may change as business processes, laws and technologies evolve. Updated versions will be posted on our website, and we may notify you via email or other means. Continued use of our services after an update constitutes acceptance of the revised policy. This policy was last updated on January 5, 2025.

Have Questions?

If you have questions or concerns regarding our terms and policies, feel free to reach out.