Shipping Policy
For your convenience, we offer multiple shipping services that are displayed during checkout, including expedited shipping options. Some shipping services may not be available in your location.
Orders placed Monday through Friday before 2 p.m. (EST) will be processed and shipped the same business day. Orders placed on weekends or holidays will ship the following business day.
For orders over $100, a signature may be required upon delivery.
All shipments are insured and include a tracking number for your convenience. You will receive a shipping notification via email or SMS once your order has shipped.
Shipping carrier delays may occur during periods of high order volume or due to weather-related events. Shipments to certain U.S. territories may take an additional 1-2 business days.
Please note that loss, damage, or theft, that occurred after delivery by the carrier may not covered by shipping insurance.
Free Domestic Shipping
Enjoy the convenience of free shipping on most orders delivered within the contiguous United States. To qualify for free domestic shipping, your total order value must be at least $150.
Free Shipping Exclusions
Free shipping may not be available to the following U.S. territories:
- American Samoa
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
- Guam
- Marshall Islands
- Micronesia
- Northern Mariana Islands
- Palau
- Puerto Rico
- U.S. Virgin Islands
PO Boxes & APO Addresses
The United States Postal Service (USPS) is the primary carrier for shipping to PO Boxes and APO addresses. Additionally, FedEx offers limited services, such as FedEx SmartPost, which relies on USPS for the final delivery to PO Boxes. If you are shipping your order to a PO Box or APO address, you may not see all shipping services during checkout.
Local Delivery
We use Uber Connect to deliver eligible orders across South Florida's Tri-County region, covering Miami-Dade, Broward, and Palm Beach counties. Local delivery requires a minimum order of $150, with delivery fees starting at $35 and adjusting based on the distance from our primary warehouse location.
If your order qualifies for local delivery and you are within our delivery area, local delivery options will be automatically displayed in your cart during checkout. Please make sure that you have location services turned on.
For further information or assistance, please don’t hesitate to reach out to us.
At this time, we do not offer local pickup.
International Shipping
We offer shipping to many international destinations; however, we cannot ship to locations where it is prohibited by law. While we do not charge sales tax on international orders, please note that you are responsible for any duties, value-added taxes (VAT), or other fees imposed by your local customs office.
International shipments may be subject to inspection by customs authorities. Additionally, the title and risk of loss for the products transfer to you as soon as the shipment is delivered to the first carrier outside of the country of importation.
Order Status & Tracking
For your convenience, you can view your order status and track shipments by logging into your Viascent account and selecting the order you would like to review. If you order has shipped, you will be able to track the shipment. If you need to contact the shipping carrier, please see the contact information below:
Carbon-Neutral Shipping
At Viascent, we are dedicated to sustainability. Our carbon-neutral shipping practices ensure that the carbon emissions from your order are offset by investing in environmental projects.
Our Commitment:
- Eco-Friendly Packaging: We use recyclable and biodegradable materials.
- Carbon Offsetting: We invest in reforestation, renewable energy, and conservation projects.
- Efficient Shipping: We optimize routes to reduce fuel consumption.
By choosing Viascent, you support a greener planet.
Policy Updates
This policy may change as business processes, laws and technologies evolve. Updated versions will be posted on our website, and we may notify you via email or other means. Continued use of our services after an update constitutes acceptance of the revised policy. This policy was last updated on January 5, 2025.
Have Questions?
If you have questions or concerns regarding our terms and policies, feel free to reach out.