Privacy Policy
Overview
Your privacy matters to us, and we strive to maintain transparency about how we handle your personal information. This privacy policy outlines what data we collect, how we gather it, how it’s used, and the ways you can manage your personal information.
This policy applies to all websites, applications, and services (collectively referred to as "our services") provided by Viascent Inc. ("Viascent Inc.", "Viascent", "viascent.com", "we", or "us").
Your Agreement
By accessing and using our services, you agree to the practices described in this privacy policy, which is part of our terms of use agreement. If you do not agree with these terms, you should discontinue using our services.
Information We Collect
Details You Share: We collect and store any data you provide directly, such as information shared when creating an account, placing an order, or filling out a form. This includes personal details like your name, email address, or other identifying information. Choosing not to share certain information might limit your ability to use some features of our services.
Data We Gather Automatically: When you use our services, we may automatically collect information such as device type, browser settings, IP address, location data, and interaction history. This helps us analyze user behavior and improve the user experience.
Google Analytics: We use Google Analytics, a service provided by Google, Inc. (“Google”) for various analytical and reporting purposes. Please visit Google’s privacy policy to understand how Google uses the information it collects.
Connected Services: If you choose to link your account with third-party services like social media platforms, we may receive data from these sources based on your permissions.
Cookies and Tracking Technologies: We use cookies and similar technologies to personalize your experience, gather analytics, and improve functionality. Cookies do not store personal details unless explicitly provided by you.
Mobile Data: Using our mobile apps or websites may involve collecting location data to provide tailored services, such as relevant content.
External Sources: Occasionally, we may obtain data from third-party providers, like updated shipping addresses or demographic information, to enhance our records and services.
User Contributions
Any content you share publicly through our services, such as reviews or social posts, may be visible to others. Personal details shared in public areas are no longer considered private, so please exercise caution.
How We Use Your Information
We only use your information for specific purposes, including but not limited to:
- Processing orders and payments;
- Providing customer support and communication;
- Customizing and improving services to fit your preferences;
- Conducting analytics and improving operational performance;
- Running promotions, surveys, and loyalty programs;
- Detecting fraud and ensuring security;
- Sharing anonymized, aggregated data with trusted partners;
- Meeting legal and regulatory requirements.
Communication Preferences
We may contact you through various methods, including email, phone, or postal mail, to share updates or promotional content. If you wish to stop receiving promotional emails or texts, you can update your preferences in your account settings. To unsubscribe from texts, reply with STOP or follow the instructions in the message. Message and data rates may apply.
Third-Party Partners
We may collaborate with verified third parties, such as payment processors or analytics providers, to enhance our services. These partners have limited access to your data solely for specific purposes and must adhere to strict confidentiality requirements.
Changes in Ownership
If Viascent undergoes a business merger, acquisition, or sale, customer data may be transferred as part of the transaction. Any transferred data will remain subject to the commitments outlined in this policy unless the customer consents otherwise.
External Links
Our services may include links to external websites or services not controlled by Viascent. We are not responsible for their content or data handling practices.
Minimum Age Requirement
Our services are intended for users who are at least 18 years old. Users below this age are not permitted to create accounts or use our services.
We do not knowingly collect personal information from minors under the age of 16, and our website is not designed for individuals under this age. If we discover that personal information from a visitor under 16 has been unintentionally collected, we will promptly remove it from our records.
Data Security
We prioritize the protection of your information through encryption, access controls, and industry-standard security measures. However, safeguarding your account credentials, including your password, is your responsibility.
Do Not Track
Our website does not respond to Do Not Track (DNT) signals. While some browsers allow users to enable DNT to signal their preference not to be tracked online, there is no universal standard for interpreting and implementing DNT signals. As a result, we continue to use cookies and other tracking technologies to improve our services, enhance user experience, and analyze website usage, regardless of DNT settings.
Data Retention
We retain your data for as long as needed to fulfill the purposes outlined in this policy or comply with legal obligations. Information linked to closed accounts may be stored to resolve disputes or enforce agreements.
International Access
By using our services, you consent to your data being stored and processed in the United States or other regions where our operations are based. Data laws in these regions may differ from those in your country.
Managing Your Data
You can access and update your personal information, communication preferences, or other settings through your Viascent account. Additionally, you can manage cookies via your browser settings and opt out of third-party tracking through tools such as Google Analytics Opt-out.
California Privacy Rights
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA).
Policy Updates
This policy may change as business processes, laws and technologies evolve. Updated versions will be posted on our website, and we may notify you via email or other means. Continued use of our services after an update constitutes acceptance of the revised policy. This policy was last updated on January 5, 2025.
Have Questions?
If you have questions or concerns regarding our terms and policies, feel free to reach out.